Carte Wealth Management Inc. Client Complaint Procedures

Carte Wealth Management Inc. (“Carte Wealth") takes client complaints very seriously. If you have concerns regarding your account(s), your Carte Wealth Advisor and/or one of our staff, we have developed the following detailed complaint procedures in order for us to address your concerns in a timely manner:

Step 1 – Submission of Your Complaint

When submitting a complaint to Sterling it is important to include a few important items regarding your account information such as:
We request you submit a signed letter to:

Step 2 – Acknowledgement of Your Complaint

Upon receiving your complaint, Carte Wealth will issue a letter to you acknowledging receipt usually within 5 business days. This Acknowledgement Letter will provide a summary of our investigation procedures and the name and contact information of the person assigned to investigate your concerns and will include an industry brochure that outlines alternate methods of dispute resolution available to you.

Step 3 – Release of Our Findings

Upon completion of our review, Sterling will release to you a detailed letter of our findings. As required by industry regulators, our response will be released within 90 calendar days after receipt of the complaint. If a delay occurs we will provide you with a written explanation for the delay and an expected date of completion.



MUTUAL FUND DEALERS ASSOCIATION OF CANADA
Client Complaint Information Form

Clients of a mutual fund dealer who are not satisfied with a financial product or service have a right to make a complaint and to seek resolution of the problem. MFDA Member dealers have a responsibility to their clients to ensure that all complaints are dealt with fairly and promptly. If you have a complaint, these are some of the steps you can take:

** You may wish to consider issues of internet security when sending sensitive information by standard e-mail. **

Compensation:

The MFDA does not order compensation or restitution to clients of Members. The MFDA exists to regulate the operations, standards of practice and business conduct of its Members and their representatives with a mandate to enhance investor protection and strengthen public confidence in the Canadian mutual fund industry. If you are seeking compensation, you may consider the following: